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(More customer reviews)We ordered this bed for our little girl's 6th birthday. She was really looking forward to it! When we peeled it out of its cardboard shell, we realized that several of the weight-bearing boards were splintered in half! We called Amazon customer service only to be told that they would not accept photographic proof of the damaged item, but that we had to go out and find and buy a box big enough to hold this damaged item and then return it. I cannot lift this on my own. The pieces that were not broken are longer than I am tall. Where on Earth am I going to find a box that will fit this?
Tawny C. at Amazon.com customer service doesn't care. She was very smug and unforgiving about the broken bed and sounded highly pleased with herself when I told her that there would be no boxes big enough to hold this item. She happily told me that I could not have the item replaced or refunded, and that I was simply out the $163 that I spent on a broken piece of junk.
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South Shore Furniture, Sand Castle Collection, Twin Mates Bed 39"With a combination of clean lines and classic finishing, this twin-size bed offers a beautiful and distinctive sense of simplicity and style. Constructed of resilient laminated engineered wood, the low-profile structure gleams with a pure white surface designed to complement any bedroom's color scheme. The unit provides two roomy pullout drawers with concave white knobs that match the bed's finish. A clever and space-saving solution to bedroom clutter, the drawers offer ample storage for clothing, bedding, sporting equipment, books, and more. Its versatile, neutral tone works well in a kid's room, adapting nicely for boys and girls, with a timeless design as appropriate for toddlers as it is for teens. The unit accommodates a standard twin-size mattress and box spring, or provides a comfortable night's sleep with a mattress only. Pair it with a matching bookcase headboard and other pieces from the Sand Castle Collection to furnish a striking and functional complete bedroom set. Requiring some assembly, the attractive bed measures 77 by 41 by 14 inches and carries a five-year warranty.
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